Permit Management

The Secure Public Portal for Your Community

Your property managers and business partners no longer need to navigate a maze of emails, phone calls, and paperwork. Our secure online portal provides a single, centralized website where they can manage all their fire department interactions—from initial permit applications and payment to final inspections and reports. This is a game-changer for streamlining communication and ensuring your team and the business community are always on the same page.

With our easy-to-use wizard, every user—from a first-time applicant to a seasoned professional—is guided through a streamlined process for construction permits, operational permits, third-party reports, and more. This isn't just a submission form; it's a centralized solution that ensures no detail is missed.

Click here to demo the Public Portal

Key Features & Benefits:

• Effortless Submissions: Applicants can apply for construction and operational permits, submit ITM reports, or request inspections and public education events from a single, easy-to-use platform.
• Total Transparency: Automated email and SMS notifications keep everyone informed on permit status and inspection results, so applicants are never left in the dark.
• Centralized Records: The portal automatically creates property records with accurate owner information, giving you a complete, up-to-date database without the manual data entry.
• Complete Visibility: Property owners and applicants can track the status of all their permits, logs, and resubmissions in one place, providing a level of clarity and control they’ve never had before.

Simplified Property Management for Your Entire Jurisdiction

Navigating a web of properties, buildings, and tenants is a logistical nightmare. Our platform brings clarity to your entire jurisdiction with a tiered property model—Site, Building, and Tenant—that gives you a complete, nuanced view of every single property. This isn't just a database; it’s a living record that helps you identify problem areas and resolve issues with unparalleled efficiency.

From the moment a permit is created, a property record is automatically generated, reviewed, and linked to that permit. This ensures every piece of information is centralized in one location. You can quickly see a complete history of all inspections, identify outstanding deficiencies, and directly communicate with owners and managers, turning complex workflows into a few simple clicks.

Key Features & Benefits:

• A Tiered Model: Manage properties with a comprehensive, three-tier structure that provides the most detailed oversight of any permit management software.
• Easy Access: Access the system using your existing authentication by integrating our platform with your SSO, meaning your team has one less thing to remember.
• Instant Visibility: Quickly identify and filter problem properties with at-a-glance dashboards that show open permits, outstanding fees, and scheduled inspections.
• Centralized Records: Every permit is automatically linked to the corresponding property, ensuring all information is stored in one, easy-to-find location for a single source of truth.

Streamline Your Plan Review Process

The plan review process is often a bottleneck, but it doesn't have to be. Our system brings unparalleled clarity to every submission and revision, ensuring your team can get through reviews faster and with greater accuracy. The moment you log in, your personalized dashboard shows you all required activities, guaranteeing that no task ever falls through the cracks. It's a completely integrated solution that connects plan reviewers, agencies and applicants so you're never working with fragmented information.

From the first submission to the final approval, our platform tracks everything with clear visual indicators, powerful filters, and a comprehensive search function. You get the control and efficiency you need to focus on what matters most.

Click here to demo the Permit Management Portal

Key Features & Benefits:

• Complete Task Visibility: The system’s landing page is a personalized task list of all activities, ensuring your team can easily see and access their priorities at a glance.
• Visual Efficiency: Navigate and track status with ease thanks to a color-coded interface and extra-large, easy-to-scan document thumbnails.
• Integrated Document Management: The system offers unlimited document storage and version history for every submission.
• Seamless Collaboration: Streamline communication with reviewer tasking, comments, and automated response letter templates that keep the entire record tied to the property and permit.

Integrated with Your Payments Processor

Our system seamlessly integrates into your existing workflow to automate fee calculation, collection, and reconciliation, ensuring you capture every dollar. We build a customized fee schedule based on your specific rules—whether it's based on square footage, project complexity, or permit type—so your fees are always accurate and consistent.

Our flexible approach allows us to work with any payment provider you currently use. This keeps your community's payment information highly secure, as it is processed and stored by your trusted payment processor, never within the FI360 platform. Once a payment is made, it automatically integrates into the permit workflow, eliminating the need for manual tracking and giving you a complete audit trail.

Key Features & Benefits:

• Custom Fee Calculation: We implement a customized fee schedule based on your fire department's specific rules, ensuring every fee is correct.
• Seamless Integration: We integrate with your existing payment processors or recommend a trusted partner, simplifying your financial workflow.
• Enhanced Security: By separating payment processing from our platform, we ensure your community's sensitive information remains highly secure.
• Payment Status Visibility: The system provides clear reporting and visibility into payment status, ensuring both applicants via the Public Portal and the fire department are fully aware of any outstanding payments and their impact on the permit workflow.