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FireInspection360 stands out as a specialized platform built specifically for the Fire Prevention Bureau, moving beyond the generic "checklist" features of standard department-wide software. Unlike competitors that prioritize 911 response data, FI360 focuses on the administrative and legal realities of the Fire Marshal’s office—automating complex permit fees, managing contractor payments through a public portal, and providing deep, NFPA-compliant workflows for investigations and plan reviews. By connecting the entire lifecycle of a building—from the initial permit to the final investigation—it offers a level of depth, revenue control, and legal defensibility that "all-in-one" systems simply cannot match.

Absolutely. Whether you are a small fire district counting every penny or a large municipal department managing complex city-wide enforcement, FireInspection360 is built to scale with your needs. We provide the enterprise-grade horsepower required to process thousands of daily transactions and securely collect millions in permit fees, ensuring that even the busiest bureaus run smoothly. Yet, we remain grounded in the reality of public safety budgets; our flexible pricing model ensures that smaller agencies can access these powerful tools today and expand seamlessly as their community grows.

At FireInspection360, our customer service is unmatched because it is personal and 100% US-based. When you reach out for help, you aren't routed to an overseas call center—you are communicating directly with the team that built the system. This means you get accurate answers the first time, every time. We don’t just fix problems; we actively listen to how you work. When you ask for a change or a new feature, we don't bury it in a multi-year roadmap; we build it. This agile approach drives our continuous improvement, with new features released every month to ensure the platform evolves as fast as your department does. While others keep you waiting, we resolve most issues within 24 hours.

Yes, seamless data import is a core part of our implementation process! We understand that switching systems can be daunting, which is why we handle the bulk of your existing data migration. Our process ensures that any historical data that doesn't map precisely to a field in FireInspection360 is not lost; instead, it is securely maintained and easily accessible through a unique 'Converted Data' access point. This means you retain full historical context for every address, permit, and inspection in your jurisdiction, giving you complete continuity and peace of mind from day one.

We believe your software costs shouldn't punish you for growing. That’s why FireInspection360 operates on a transparent, flat annual fee based on the size of your department—not a per-seat license. This includes unlimited users for your agency and unlimited public user accounts that contractors and business owners can create as needed. We understand the tight financial reality of fire districts, so we are always willing to work with your budget. The Investigations module is available as an optional add-on or a standalone system if that is all you require. Most importantly, because we are independent and not owned by a private equity or venture capital firm, we keep our prices low and stable. You won’t see predatory rate hikes to satisfy investors, and you can count on us being your partner for the long haul.

Yes, absolutely. We don't believe in a 'one-size-fits-all' approach. We will custom build the system configuration to match your specific permit types, pricing models, form fields and workflows, ensuring you get exactly what you need without the high overhead or long delays typical of other vendors. While our platform comes pre-loaded with optimized workflows based on our own deep experience in fire prevention, we recognize that every department has unique concerns. We are here to accommodate the specific data points that you find important, so the software works the way you do—not the other way around.

Yes, and this is a game-changer for compliance. You have full control to create an unlimited number of custom checklists for your inspectors, tailored to any specific occupancy type or code requirement. But we take it a step further: you can also publish 'Pre-Inspection' checklists directly to the public portal. This empowers business owners to perform a self-assessment and fix common violations—like blocked exits or expired extinguishers—before your inspector even arrives. It turns the inspection process into a partnership, drastically reducing failure rates and saving your team from unnecessary re-inspections.

Yes, absolutely. We’ve been building integrations for a long time, and we know that for your operation to run smoothly, your data needs to flow seamlessly between systems. We understand the importance of getting the right data to the right place effectively—whether that’s connecting to your custom payment provider, a specific incident response system, or a legacy database. If you need a custom API, we will work with you to build it. We are committed to ensuring our software fits into your existing ecosystem without creating data silos.

FireInspection360 offers unparalleled flexibility in managing permits and fees. You can create an unlimited number of permit types, each with its own custom fields, fee structures, and expiration rules. Our system automates complex calculations, including tiered fees based on square footage, flat rates, or any other metric your department uses. We also manage the entire revenue lifecycle integrating with your selected payment provider and tracking payments with the properties. This ensures accurate revenue capture and reduces the administrative burden on your staff, allowing them to focus on public safety, not paperwork.

The FireInspection360 Investigation module is a comprehensive, NFPA 921-compliant system designed to manage every aspect of a fire investigation. It allows you to meticulously document incident details, track personnel and apparatus on scene, manage evidence, and record witness statements. A key feature is its ability to link directly to property and permit history, giving investigators immediate access to crucial background information like past violations or hazardous materials permits. The module supports generating detailed reports suitable for legal proceedings and ensures that every piece of data is securely stored and easily retrievable, providing a robust, defensible record of every investigation.

We know the job often takes you to places where cell signals die—like concrete parking garages or rural basements. Our system handles this smartly to protect your data. If you lose connection, you can absolutely continue the inspection and add new violations, photos, and notes. The system will automatically sync that new work once you get a signal back. However, to maintain strict data integrity, we do lock existing information from being edited while offline. This safeguards your database, ensuring that you don't end up with a messy "version conflict" or complicated approval process if two different people try to update the same record at the same time.

The Public Portal is designed to streamline communication and empower your community. It provides a 24/7 self-service hub where contractors and business owners can apply for permits, pay fees online, schedule inspections, and track the status of their applications in real-time. They can also access pre-inspection checklists to prepare for an inspector's visit, reducing re-inspection rates. By giving the public direct access to the information they need, the portal dramatically reduces phone calls and front-counter traffic, freeing up your administrative staff to focus on higher-value tasks.

Security is our top priority. FireInspection360 is built on a robust, modern technology stack and hosted in a secure, compliant cloud environment. We employ industry-best practices for data encryption, both in transit and at rest. Our platform includes role-based access control, ensuring that users can only see the information relevant to their position. We also undergo regular security audits and penetration testing to protect against emerging threats. Your data, and the data of your community, is safe with us.

Yes, FireInspection360 offers real-time true live synchronization and collaboration across all devices. Because our platform is fully cloud-based, data is instantly updated for the entire team, whether they are in the office or at a property or at a fire investigation.

For Pre-Incident Planning: Crews can collaborate on a single map in real-time. If multiple units are scoping a complex apartment complex, you can see exactly where other team members are located and watch as they drop icons (hydrants, FDCs, shut-offs) onto the map instantly.

For Investigations: Every piece of data is shared live with every other investigator on the case. Whether it's a witness statement, a photo, or an evidence log, the entire team sees updates the second they happen. This instantaneous sharing is backed by a rigorous audit log, tracking exactly who entered or updated each field for total chain-of-custody integrity.

For Inspections: As soon as an inspector logs a violation or completes a checklist, the data is visible on the office dashboard, allowing Fire Marshals to monitor field progress without waiting for crews to return to the station.