The questions departments ask before they switch.

FireInspection360 is a specialized platform built specifically for the fire prevention bureau, well beyond the generic checklist features of standard department-wide software. Where a response-first records system prioritizes 911 data, FI360 focuses on the administrative and legal realities of the fire marshal's office: automating complex permit fees, managing contractor payments through a public portal, and providing deep, NFPA-compliant workflows for investigations and plan reviews. By connecting the entire lifecycle of a building, from the initial permit to the final investigation, it offers a depth, revenue control and legal defensibility that all-in-one systems cannot match.

Absolutely. Whether you are a small fire district counting every penny or a large municipal department managing complex city-wide enforcement, FireInspection360 is built to scale with your needs. We provide the enterprise-grade horsepower required to process thousands of daily transactions and securely collect millions in permit fees, so even the busiest bureaus run smoothly. Yet we remain grounded in the reality of public safety budgets: our flexible pricing means smaller agencies can use these tools today and expand as their community grows.

At FireInspection360, our customer service is unmatched because it is personal and 100% US-based. When you reach out for help, you are not routed to an overseas call center. You are communicating directly with the team that built the system, which means you get accurate answers the first time, every time. We do not just fix problems; we actively listen to how you work. When you ask for a change or a new feature, we do not bury it in a multi-year roadmap. We build it. This drives our continuous improvement, with new features released every month so the platform evolves as fast as your department does. While others keep you waiting, we resolve most issues within 24 hours.

We believe your software costs should not punish you for growing. That is why FireInspection360 operates on a transparent, flat annual fee based on the size of your department, not a per-seat license. This includes unlimited users for your agency and unlimited public user accounts that contractors and business owners can create as needed. We understand the tight financial reality of fire districts, so we are always willing to work with your budget. The Investigations module is available as an optional add-on or as a standalone system if that is all you require. Most importantly, because we are independent and not owned by a private equity or venture capital firm, we keep our prices low and stable. You will not see predatory rate hikes to satisfy investors, and you can count on us being your partner for the long haul.

Yes, absolutely. We do not believe in a one-size-fits-all approach. We custom build the system configuration to match your specific permit types, pricing models, form fields and workflows, so you get exactly what you need without the high overhead or long delays typical of other vendors. While the platform comes pre-loaded with optimized workflows based on our own deep experience in fire prevention, we recognize that every department has unique concerns. We are here to accommodate the specific data points that you find important, so the software works the way you do, not the other way around.

Yes. Data import is a core part of our implementation process. We understand that switching systems can be daunting, which is why we handle the bulk of your existing data migration. Any historical data that does not map precisely to a field in FireInspection360 is not lost; it is securely maintained and easily accessible through a dedicated Converted Data access point. This means you retain the full historical context for every address, permit and inspection in your jurisdiction, with complete continuity from day one.

Yes, absolutely. We have been building integrations for a long time, and we know that for your operation to run smoothly, your data needs to flow between systems. We understand the importance of getting the right data to the right place, whether that is connecting to your payment provider, a specific incident response system or a legacy database. If you need a custom API, we will work with you to build it. We are committed to fitting our software into your existing ecosystem without creating data silos.

Yes, and it is a big step for compliance. You write an unlimited number of inspection forms for your inspectors on one page, one per inspection type with named variants for the occupancies that differ, each item carrying the code section you choose. Inspectors answer every item Yes, No or N/A on the phone with a note and photos, a No starts the violation, a required form holds Finish until it is complete, and the form prints on the report where you want it to. We take it a step further: you can also publish pre-inspection checklists directly to the public portal. This lets business owners perform a self-assessment and fix common violations, like blocked exits or expired extinguishers, before your inspector arrives. It turns the inspection into a partnership, cutting failure rates and saving your team unnecessary re-inspections.

FireInspection360 offers unparalleled flexibility in managing permits and fees. You can create an unlimited number of permit types, each with its own custom fields, fee structures and expiration rules. The system automates complex calculations, including tiered fees based on square footage, flat rates, or any other metric your department uses. It also manages the entire revenue lifecycle, integrating with your selected payment provider and tracking payments against the property. This ensures accurate revenue capture and reduces the administrative burden on your staff, so they can focus on public safety, not paperwork.

The public portal is designed to streamline communication and empower your community. It provides a 24/7 self-service hub where contractors and business owners can apply for permits, pay fees online, schedule inspections and track the status of their applications in real time. They can also access pre-inspection checklists to prepare for an inspector's visit, reducing re-inspection rates. By giving the public direct access to the information they need, the portal dramatically reduces phone calls and front-counter traffic, freeing your administrative staff for higher-value work.

The FireInspection360 Investigations module is a comprehensive, NFPA 921-compliant system designed to manage every aspect of a fire investigation. It lets you document incident details meticulously, track personnel and apparatus on scene, manage evidence and record witness statements. A key feature is its direct link to the property and permit history, which gives investigators immediate access to crucial background information such as past violations or hazardous materials permits. The module generates detailed reports suitable for legal proceedings and keeps every piece of data securely stored and easily retrievable, for a defensible record of every investigation.

Inspection, testing and maintenance (ITM) compliance is one of the most operationally demanding and legally consequential responsibilities facing any authority having jurisdiction. Under NFPA 25, 72 and 10, property owners and their licensed contractors are required to conduct, document and submit ITM reports for fire suppression systems, sprinklers, alarm systems and portable extinguishers on strict annual and semi-annual schedules. Without a centralized tracking system, most AHJs are forced to rely on email inboxes, paper submittals and off-cycle reminder calls, creating data gaps that leave the bureau exposed to compliance failures in a post-incident review.

FI360 replaces that inefficiency with a dedicated ITM contractor portal that lets licensed third-party service providers submit inspection reports electronically, directly into the property's compliance record within the bureau's account. The AHJ receives an automatic notification when a report is submitted, when a system deficiency is flagged and when an overdue ITM date is approaching, which removes the manual follow-up burden entirely. The result is a continuously maintained, audit-ready compliance ledger for every fire protection system in your jurisdiction, giving your bureau the defensibility and efficiency it needs to operate as a high-performing, code-compliant prevention authority.

We know the job often takes you to places where cell signals die, like concrete parking garages or rural basements. The system handles this carefully to protect your data. If you lose connection, you can absolutely continue the inspection and add new violations, photos and notes. The system syncs that new work automatically once you get a signal back. To maintain strict data integrity, though, existing information is locked from editing while offline. This safeguards your database, so you never end up with a messy version conflict or a complicated approval process because two people tried to update the same record at the same time.

Yes. FireInspection360 offers true live synchronization and collaboration across all devices. Because the platform is fully cloud-based, data is updated instantly for the entire team, whether they are in the office, at a property or at a fire investigation.

For pre-incident planning: crews collaborate on a single map in real time. If multiple units are scoping a complex apartment complex, you can see exactly where the other team members are and watch as they drop icons (hydrants, FDCs, shut-offs) onto the map.

For investigations: every piece of data is shared live with every other investigator on the case. Whether it is a witness statement, a photo or an evidence log, the entire team sees updates the second they happen. This is backed by a rigorous audit log that tracks exactly who entered or updated each field, for total chain-of-custody integrity.

For inspections: as soon as an inspector logs a violation or completes a checklist, the data is visible on the office dashboard, so fire marshals can monitor field progress without waiting for crews to return to the station.

Security is our top priority. FireInspection360 is built on a modern technology stack and hosted in a secure, compliant cloud environment. We employ industry-best practices for data encryption, both in transit and at rest. The platform includes role-based access control, so users see only the information relevant to their position. We also undergo regular security audits and penetration testing to protect against emerging threats. Your data, and the data of your community, is safe with us. Read more about security.

Yes. FI360 is fully updated and compliant with the New Jersey Uniform Fire Code (N.J.A.C. 5:70), and it is already trusted by local fire departments across the state to streamline operations and protect their budgets. In New Jersey, Local Enforcing Agencies (LEAs) face strict state oversight: a failure to properly document mandated annual inspection cycles, or a missed Life Hazard Use (LHU) deadline, can result in severe state-mandated administrative penalties and the loss of critical local penalty trust funds. FI360 eliminates this vulnerability by automating the state's complex tracking and scheduling cadences completely, keeping local bureaus insulated from regulatory fines.

New Jersey fire prevention bureaus using FI360 can instantly generate and print official, state-compliant paperwork, including Certificates of Satisfactory Compliance and detailed violation notices, directly from the field. By replacing fragmented paperwork with an air-tight, cloud-based data architecture tailored to NJ Division of Fire Safety standards, FI360 gives your department an immutable audit trail. That is why fire chiefs and inspectors throughout New Jersey rely on FI360 to keep their communities safe, their documentation flawless and their local trust accounts secure.

For Cook County fire prevention bureaus and municipal fire departments transitioning away from legacy software previously provided at the county level, FI360 stands out as the premier cloud-based replacement for code enforcement and community risk reduction. Unlike bloated, all-in-one records management systems that treat fire prevention as an afterthought, FI360 is a specialized, best-of-breed platform purpose-built for inspections, permits, code enforcement, investigations and fire watches. It delivers the modern, mobile-first workflows that northern Illinois fire prevention bureaus need to eliminate administrative backlogs and protect municipal inspection revenue.

FI360 is rapidly becoming the go-to choice for fire districts outside Chicago because it bridges the gap between field inspections and active community safety. While older legacy platforms require slow, manual office data entry, FI360 lets inspectors operate entirely from mobile devices in the field: generating compliant violation notices on the spot, managing complex re-inspection cadences and updating occupancy data in real time. Crucially, while FI360 keeps its focus on the prevention side of the house, its integration capabilities let critical preplans be pushed directly to local dispatch systems the moment an emergency is triggered.

Transitioning from a legacy database does not have to disrupt daily operations. FI360 provides a dedicated, structured onboarding process designed to securely migrate your department's historical occupancy records, life safety data and active violation logs without losing an ounce of history. Backed by highly rated customer success and a platform continuously optimized for local Illinois standards, FI360 gives Cook County fire officials a reliable, future-proof software partner that keeps their bureaus running at peak efficiency.

Texas ESDs and municipal fire prevention bureaus in high-growth corridors, including Travis County, Hays County and Williamson County, face a uniquely complex AHJ environment. Fast-growing communities like Round Rock, Kyle, Buda, Cedar Park and Georgetown are adding tens of thousands of new residential units, commercial certificates and industrial occupancies every year, and the manual workflows of legacy systems cannot keep pace. FI360 is purpose-built for this scale, giving Texas fire marshals a fully configurable occupancy index that maps directly to their jurisdiction's adopted fire code edition, whether that is the 2015, 2018 or a locally amended version of the IFC, and automatically enforcing the correct load factors, fee schedules and re-inspection timelines for each occupancy class.

For Texas ESDs operating under the jurisdictional and fiscal constraints of the Texas Local Government Code, fee collection is as critical as code enforcement. FI360's automated fee engine handles the complex inspection and permit fee schedules unique to each Texas ESD or municipal bureau, including tiered occupancy fees, re-inspection surcharges and contractor portal payments, all reconciling directly to the district's revenue ledger without manual data entry. From the Hill Country jurisdictions of Hays County to the rapidly urbanizing corridors of Williamson County, FI360 gives Texas fire prevention officials the data infrastructure they need to run a legally defensible, revenue-secure prevention bureau.